Spa Policies

HEALTH CONDITIONS

When booking your reservation, please advise us of pregnancy, any serious health conditions, physical limitations, or special needs as this may affect your choice of services. Anyone experiencing any flu-like symptoms must refrain from participating in any spa treatments. Please see additional conditions on each service description for contraindications of that specific service.

SPA RESERVATIONS

We recommend that you book your services well in advance of your desired arrival date so that we may best meet your scheduling requests. Appointments may be made directly by you online or by calling the Spa. When booking more than one service, it is usually easier to call us. Please note that appointments on weekends, and packages may require a few weeks in advance booking.

Salt Works Spa requires credit cards on file to book services. Payment for services can be made via any major credit card, gift card, account payment, rewards program or cash at the time of checkout.

We require that all appointments be confirmed within 24 hours of the scheduled service time via text, email or phone call. If we do not receive your confirmation, you may lose your appointment.

CANCELLATION

While we certainly understand that your plans can change, the treatments you select are reserved especially for you. A 24-hour cancellation notice is required to avoid being charged. Cancellations with less than 24 hours from the scheduled service time may incur a 25% fee. No call, no shows will incur a 50% fee. This policy allows others to enjoy our services, as well as recognizing the value of our amazing therapist’s time.

ARRIVAL

Please arrive 15 minutes prior to your scheduled service to check-in. Prior to your service and once every 12 months, you will fill out a client intake form which enables our therapists to better serve you. Arriving less than 15 minutes prior may limit the time for your treatment, thus lessening its effectiveness and your overall experience. Salt Works will make every effort to accommodate late arrivals but reserves the right to end the service on time to avoid delaying our next guests.

SPA ATTIRE

We recommend wearing comfortable clothes to enjoy our services. In some cases, our guests will be supplied with wraps or robes. Our therapists are professionally trained in proper draping techniques to ensure your privacy and comfort.

VALUABLES

Please do not bring or leave valuables in the Spa. We will not be responsible for any theft or loss of personal property, including jewelry or other personal items.

ALCOHOL AND BEHAVIOR

Guests who have consumed alcohol or recreational drugs are not permitted to receive spa services. Salt Works Spa reserves the right to refuse services to guests who display unruly behavior and/or are deemed intoxicated at its sole discretion.

CHILDREN

All spa guests must be 12 years old or older to receive treatment. Parents are welcome and, in some cases, may be required to be in the room for guests ages 12-15. All minors must have a parent or guardian sign a consent form prior to treatment.

COURTESY

While enjoying the Spa, we kindly ask that you enjoy quiet conversation and turn off your cell phone.

Contact

Salt Works Spa

201 Gateway Drive, Suite J
Bel Air, MD 21014

443-819-3398

info@saltworksspa.com

Hours

Monday
12:00pm - 5:00pm
Tuesday - Thursday
10:00am - 8:00pm
Friday - Saturday
10:00am - 5:00pm
Sunday
10:00am - 3:00pm

We are conveniently located in Bel Air in Harford County with easy access from Baltimore County, Baltimore City, Cecil County and Southern PA.